Terms and Conditions

By Placing An Order On PRlNTER.com, You Agree To The Following Terms:

CRITICAL COLOR REPRODUCTION INFORMATION

PRINTER utilizes a process of printing referred to as "Gang-Run Printing" which provides affordable four-color printing. "Gang-Run Printing" will group your job with other jobs allowing overall production costs and expenses to be shared with our other customers.

Because of variances in paper, equipment, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected with gang-run printing. When such a variation occurs, it will be considered acceptable performance. PRINTER accepts no responsibility for color variations between submitted files and the final printed piece achieved from utilizing the gang-run process.

Under NO circumstances will a reprint be honored for color variations that have occurred during the gang-run printing process. If you require a more precise printed product please request a custom quote. By placing an order you are agreeing to all of our terms and conditions.

1. Quotations/Estimates
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

2. Payment Terms
ALL orders must be prepaid due to the speed of our turnaround. In the event the details of an order/job have been modified and an unpaid balance is created, the card used to place the original order will be charged. Charges typically will occur within 24-48 hours of the modification, but can take up to 45 days depending on our current workload as these charges must first be individually verified by a human.

3. Payment Acceptance Period
Due to the custom nature of the products, all payments are due in full prior to production. No exceptions.

4. Orders
PRlNTER.com reserves the right to upgrade the coating or quantity, at no additional charge, for any product ordered (excluding mailer pieces or unless otherwise stated in the details/special instructions). PRlNTER.com also reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. PRlNTER.com is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to PRlNTER.com for printing and/or publication.

5. Order Approval/Proofing
PRlNTER.com has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a PRlNTER.com customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that PRlNTER.com will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. PRlNTER.com DOES NOT make any changes on customer files.

Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. PRlNTER.com will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, graphics, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

PRlNTER.com does not provide proofs of any online order unless it is an option available for the product when the order is placed. If a proof is provided by a retail associates and is not approved, then your job will not be processed or deemed production ready until you have approved the proof in writing (via email). If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc). Please be aware that the proof process may impact the job turnaround time.

6. Current Specials
In order to receive the discounts associated with PRINTER's "Current Specials", you must input the appropriate/relevant promotion code when placing your order. If you do not input the appropriate/relevant promotion code, you WILL NOT receive a discount and discounts will not be applied retroactively after the order has been placed. If participating in company specials or receiving discounts, you agree to be a member of our mailing list. Specials are only available to eligible customers and specials can be updated at any time.

7. Cancellations
Due to the custom nature of the product, any cancelled orders will not be refunded.

8. General Refund Policy
Due to the custom nature of the product, under no circumstances will PRINTER issue a refund as all sales are final.

9. Credit Card Forced Refund/Chargeback Policy
All credit card issues and/or disputes on products or services purchased by your credit card authorization from PRlNTER.com shall be dealt with between the customer and PRlNTER.com. By agreeing to these terms and conditions the customer agrees to never chargeback a purchase for any reason.

10. Store Credit
Under no circumstances will store credit be exchanged for cash. Store credit may not be combined with any current specials or other promotion.

11. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. PRlNTER.com can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with PRlNTER.com are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

12. Liability
PRlNTER.com's liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. PRlNTER.com warrants that every product manufactured meets the industry standard for that such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. PRlNTER.com makes no other warranty and no actions or words of PRlNTER.com or its officers, employees or agents shall constitute a warranty.

13. Governing Law and Arbitration
Any dispute between any of the parties hereto or any claim by a party against another party arising out of or relating to this Agreement or any alleged breach thereof, shall be determined by arbitration in accordance with the commercial arbitration rules then in force with the American Arbitration Association. The arbitration shall be conducted in Heathrow, FL and shall be subject to the substantive law of the State of FL. The decision rendered by the arbitrator shall be accompanied by a written opinion in support thereof and shall be final, conclusive and binding upon the parties in the dispute without right of appeal. Judgment upon any such decision may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial acceptance of the decision of an order of enforcement, and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses, including attorneys fees, to be paid by the parties against whom enforcement is ordered. The fees and expenses of such arbitration shall be borne by the non-prevailing party, as determined by such arbitration.

14. Indemnification

The customer represents and warrants that the customer has the full legal right, authority, permissions, licenses, and clearances necessary to submit, print, reproduce, distribute, mail, publish, display, or otherwise use all materials, files, artwork, images, photographs, logos, trademarks, trade names, slogans, text, advertising copy, mailing lists, recipient data, names, likenesses, AI-generated content, AI-assisted content, and other content submitted to PRINTER.

The customer is solely responsible for the legality, accuracy, originality, ownership, clearance, and permitted use of all materials submitted to PRINTER, including any materials created, modified, suggested, edited, or assisted by artificial intelligence tools, chatbot tools, design tools, outside agencies, freelancers, employees, or third parties.

PRINTER’s acceptance of an order, file, proof, chatbot interaction, AI phone bot interaction, customer-service communication, or payment does not mean that PRINTER has reviewed, approved, verified, cleared, or accepted legal responsibility for the customer’s submitted content.

In the event that any charge, claim, demand, arbitration, lawsuit, investigation, action, or proceeding is made or commenced against PRINTER based upon, relating to, or arising from the customer’s order, submitted files, printed materials, mailing materials, advertising claims, AI-generated or AI-assisted content, customer-provided data, or alleged wrongful acts or omissions, including any claim that the materials:

(a) infringe or violate any copyright, trademark, patent, trade secret, right of privacy, right of publicity, proprietary right, contractual right, or other right of any person or entity;

(b) contain false, misleading, deceptive, defamatory, libelous, slanderous, scandalous, obscene, unlawful, harassing, discriminatory, or otherwise objectionable matter;

(c) violate any advertising, consumer-protection, privacy, data-protection, postal, mailing, election, healthcare, financial, sweepstakes, promotional, or regulated-industry law or rule;

(d) misuse any name, image, likeness, logo, brand, certification mark, government symbol, organizational mark, or third-party intellectual property; or

(e) arise from mailing lists, recipient data, addresses, customer data, or other information supplied by the customer,

the customer shall indemnify, defend, and hold harmless PRINTER, its owners, officers, employees, contractors, vendors, service providers, agents, affiliates, successors, and assigns from and against all losses, damages, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising from or related to such claim.

This indemnification obligation includes, without limitation, defending PRINTER against such claims, paying any judgment or settlement, reimbursing PRINTER for legal fees and expenses, and cooperating with PRINTER in responding to the claim.

15. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. PRlNTER.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until PRlNTER.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. PRlNTER.com does not archive your work for longer than it takes to produce the final product. Please save your work!

16. File Requirements, Print-Ready Artwork, and AI/File Guidance

All customer-submitted files must be print-ready and must comply with the applicable product specifications, artwork guidelines, templates, bleed requirements, safe-zone requirements, resolution requirements, color-mode requirements, file-format requirements, and finishing requirements published by PRINTER for the selected product. Unless otherwise stated in the applicable product specifications, files should be submitted at a minimum of 300 dpi and in CMYK color mode for print production. Files submitted in RGB, low resolution, incorrect dimensions, missing bleed, missing safe zones, incorrect format, damaged fonts, unsupported transparency, improper overprint settings, or otherwise non-compliant format may produce undesirable results, including pixelation, blurriness, color shifting, trimming issues, finishing issues, or production delays. PRINTER accepts no liability for production results caused by customer-submitted files that are low-resolution, incorrectly sized, improperly formatted, submitted in RGB, missing required bleed, outside safe zones, flattened incorrectly, exported incorrectly, or otherwise not compliant with product specifications.

Any artwork, layout, file-preparation, product, design, or print guidance provided by a chatbot, AI phone bot, automated support tool, customer-service representative, or website tool is for general assistance only and does not waive the customer’s responsibility to submit print-ready files that comply with PRINTER’s published specifications. Specialty products, including but not limited to foil, raised foil, raised spot UV, painted edge, plastic, stickers, roll labels, apparel, embroidery, signage, flags, displays, tents, and promotional products, may have additional item-specific file, material, layout, tolerance, and production requirements. The customer is responsible for reviewing and following those requirements before placing or approving an order.

17. Alterations/Corrections

PRINTER does not offer design services or file alterations. Files must be submitted print-ready. Re-submission of corrected files may be required.

18. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.

19. Overruns/Underruns
The generally accepted trade practice is plus or minus 10%.

20. Delivery/3rd Party Shipping/Pickup

Charges for delivery of materials and supplies from the customer or the customer’s supplier to PRINTER are not included in quotations unless specifically stated in writing. PRINTER is not responsible for delays, damage, loss, mis-delivery, tracking errors, weather events, carrier issues, customs delays, postal delays, third-party logistics failures, or other issues caused by USPS, UPS, FedEx, freight carriers, couriers, airlines, mailing vendors, delivery services, or any other third-party carrier or service provider. Title and risk of loss for finished work pass to the customer upon delivery to the carrier, shipping provider, mailing provider, postal service, courier, pickup location, or other third-party delivery service.

Shipping, delivery, mailing, and transit dates are estimates only and are not guaranteed unless expressly stated in a separate written agreement signed by an authorized PRINTER representative. No chatbot, AI phone bot, automated support tool, customer-service communication, website estimate, tracking estimate, or carrier estimate may create a guaranteed delivery deadline.

For Every Door Direct Mail (EDDM), direct mail, mailing, addressing, sorting, bundling, postage, or fulfillment services, PRINTER’s responsibility is limited to preparing and/or tendering the materials according to the selected service level and applicable specifications. Once materials are accepted by USPS, a postal facility, carrier, mailing vendor, or third-party delivery provider, PRINTER cannot control, predict, or guarantee exact in-home dates, mail-drop dates, delivery dates, scanning events, or final recipient delivery.

If the “pickup” option is selected when the order is originally placed, the customer will have 15 calendar days to retrieve the completed materials after notification or availability for pickup. If more than 15 calendar days elapse, the order may be considered abandoned and PRINTER has the right to discard, recycle, or otherwise dispose of the materials unless otherwise agreed upon in writing.

Orders that have delivery or shipping selected will be shipped after completion according to PRINTER’s normal fulfillment process. Carrier pickup schedules, office closures, holidays, weather events, equipment issues, production delays, and other operational conditions may affect shipment timing. Saturday pickup, if available, is a courtesy service by appointment only and is not guaranteed.

21. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 7 calendar days after delivery. If no such claim is made, PRlNTER.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that PRlNTER.com's performance has fully satisfied all terms, conditions and specifications. Any disputes on products or services purchased by your credit card authorization from PRlNTER.com shall be dealt with between the customer and PRlNTER.com.

22. Right to Subcontract
PRlNTER.com shall have the right to assign any portion of the work required to another vendor.

23. Workmanship Guarantee
We guarantee all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the job or issue the customer a credit at our discretion.

Outdoor Products, Weather Exposure, and Material Limitations Products described as outdoor signage, banners, adhesive vinyl, flags, event tents, canopies, displays, or similar outdoor-use products are designed for ordinary outdoor display conditions only, unless a specific written product description states otherwise. Weather-resistant, fade-resistant, scratch-resistant, scuff-resistant, water-resistant, or outdoor-use descriptions do not mean that a product is indestructible, permanent, stormproof, windproof, waterproof, hurricane-rated, or guaranteed against all environmental conditions.

PRINTER does not warrant or guarantee outdoor products against damage, fading, tearing, bending, breakage, movement, installation failure, adhesive failure, hardware failure, misuse, improper installation, prolonged exposure, vandalism, neglect, high winds, storms, hurricanes, flooding, hail, extreme heat, extreme cold, natural disasters, or other severe or abnormal conditions.

Paper-based products, including but not limited to standard paper stocks, Silk, Suede, coated papers, and similar materials, may be described as water-resistant, scuff-resistant, or scratch-resistant where applicable, but they are not waterproof unless the specific product is expressly sold as waterproof. True waterproof or water-submersible claims apply only to products and materials expressly identified by PRINTER as waterproof, synthetic plastic, synthetic paper, BOPP film, or other waterproof configurations in the applicable product description.

Any product used outdoors, exposed to moisture, handled heavily, installed improperly, stored improperly, or exposed to environmental conditions may have a shorter usable life. The customer is responsible for selecting the appropriate product and material for the intended use.

*Important information:

Print turnaround is based from when production begins.
When placing an order we will print the corresponding size that is selected unless otherwise stated in the details/special instructions. (if you can not find your desired size, please pick the next size up i.e. if you want a 4x4 flyer you would select "CD Insert (4.75 x 4.75)" and note in the special instructions that you want a 4x4.
The final piece MAY be up to an 1/8th inch smaller or larger than actual order size unless exact size is selected.
The final piece MAY slide up, down, left, or right 1/16th inch to 1/8th inch in either direction. So we strongly recommend that you DO NOT use borders in your artwork.
The final piece MAY be cut slightly uneven, 0 to 10 degree shifts are considered acceptable.
When reordering, colors MAY be slightly different then original order. (unless a proof is purchased and color matching is purchased for an additional fee).
If files are submitted and do not meet our bleed specifications, PRINTER reserves the right to add a border to the artwork.
If files are submitted in RGB mode, you are authorizing PRINTER to convert the file(s) to CMYK mode. (converting files from RGB to CMYK may cause color shifting as well as other undesirable results).
If we only receive one file for a job we will assume that file is to be used for side 1 and side two is blank, unless otherwise stated.

24. Reprints
If for any reason we must reprint a job, we MUST use the original files uploaded. Under no circumstances will we accept new files for the reprint.

25. Turnaround Estimate
Purchasing non-standard upgraded turnaround should NOT be construed as a guarantee and does not apply to any additional production. Additional production includes, but is not limited to folding, scoring, perforating, die-cutting and drilling. (please see section 23., sub category a. for more information on when printing occurs.

Print turnaround times displayed on the website are only estimates. At PRINTER's discretion, if a job does ship by the estimated turnaround, PRINTER may issue a store credit towards the customer's next order, but the customer must request this credit. The amount of the credit is at the discretion of PRINTER. Resellers do not qualify for store credit. Exceptions to the issuance of store credit include, but are not limited to equipment failure/power outages, 3rd party shipping errors and "acts of god".

26. Privacy Statement
Please click here to view our privacy and security policy

27. Samples
PRlNTER.com may use your product for samples or advertising purposes.

28. Groups

Groups are private pages that can be found here.

29. Billing
Our name will appear as "PRlNTER.com", "LS ONE-STOP PRINT SHOP" , "PRINTER" or "PRINTER: The One-Stop Print Shop" on your credit card statement.

30 Billing Penalties
There will be a $50 charge for any returned payment caused by any reason.

31. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match any printed proof. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

32. Changes to our Terms & Conditions Policy
PRlNTER.com may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we state otherwise.

33. Text Message, AI Phone Bot, Automated Voice, and Customer Communication Consent

PRINTER may communicate with customers and users by email, phone, SMS/text message, website chatbot, AI chatbot, AI phone bot, automated voice system, support ticket, online account message, or other communication method provided by the customer or made available through the Service.

We use text messaging to send information or links you request, including through our AI chatbot or customer-support systems. Normal message and data rates may apply, and message frequency may vary. Mobile carriers are not liable for delayed or undelivered messages.

If you interact with our AI chatbot and request that we text you a link, or you confirm that you would like to receive a link by SMS after the chatbot offers to send it, you expressly consent to receive that SMS message at the phone number you provide. Messages may be sent using automated technology. Consent to receive promotional SMS messages is not a condition of purchase.

We do not share mobile information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent records will not be shared with any third parties for their marketing or promotional purposes. We may share your phone number and related communication data with service providers that help us deliver text messages, phone calls, automated communications, customer support, or related services, solely for message delivery, call handling, support, security, compliance, and related operational purposes.

PRINTER may use AI-assisted phone systems, automated voice systems, call routing tools, call recording tools, transcription tools, call-summary tools, and related technologies to provide customer support, answer general questions, route calls, assist with orders, improve quality, verify instructions, prevent fraud, and maintain business records.

Calls and automated voice interactions may be recorded, monitored, transcribed, summarized, or analyzed where permitted by law. If a call or interaction begins with a recording or transcription notice, your continued participation in the call or interaction after receiving that notice constitutes consent to the use of those technologies. If you do not consent, you should discontinue the call or interaction and contact PRINTER through an available alternative method.

34. Opt-Out of Text Message Communications

You can opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive from us. After you send STOP, we may send you a one-time confirmation message that you have been unsubscribed.

If you need help, reply HELP or contact us.

Message frequency varies. For certain campaigns, messages may be sent only in response to your request during a chatbot conversation. Message and data rates may apply.

Opting out of SMS/text messages does not prevent PRINTER from contacting you by other permitted methods for transactional, order-related, legal, security, account, support, or non-marketing purposes.

35. Privacy Matters

Our privacy page can be found here.

36. Referral Program Modification & Fair Use

We reserve the right to modify, suspend, or terminate the Referral Program at any time without prior notice. We reserve the right to void any Print Rewards or suspend accounts if we suspect fraud, abuse, or a violation of these Terms & Conditions (such as self-referring using multiple email addresses).

37. AI Chatbot, AI Phone Bot, and Automated Support

PRINTER may use automated support tools, including website chatbots, AI-assisted chat systems, AI phone agents, automated voice systems, SMS tools, call transcription tools, call-summary tools, customer-service routing tools, and related technologies (“Automated Support Tools”) to assist customers with general product information, order support, pricing guidance, turnaround estimates, file-preparation guidance, shipping information, and customer-service routing. Automated Support Tools are provided for convenience only. Responses from any chatbot, AI phone bot, automated voice agent, SMS tool, or automated support system do not constitute a binding contract, final quote, warranty, production approval, artwork approval, proof approval, refund approval, cancellation approval, delivery guarantee, legal advice, or modification of these Terms and Conditions.

In the event of any conflict between an Automated Support Tool response and these Terms and Conditions, the applicable product page, artwork guideline, official template, written proof approval, written estimate, invoice, written order confirmation, written shipping policy, written privacy policy, or written communication from an authorized PRINTER representative, the written PRINTER-controlled document shall govern.

Automated Support Tools are not authorized to waive print specifications, approve artwork, approve proofs, guarantee exact color matching, guarantee turnaround times, guarantee USPS or third-party carrier delivery dates, approve refunds, approve cancellations, match competitor pricing, honor outside promotions, validate production methods used by other print providers, alter invoices, change order specifications after production begins, or create exceptions to PRINTER’s published policies. AI-generated and automated responses may be incomplete, inaccurate, delayed, misunderstood, misinterpreted, or based on outdated, limited, or incorrect information. PRINTER is not liable for errors, omissions, hallucinations, misstatements, misunderstandings, delays, routing issues, or other problems caused by or arising from Automated Support Tools.

Customers are responsible for reviewing all order details, artwork, proofs, specifications, quantities, materials, finishes, mailing information, shipping addresses, deadlines, invoices, and written confirmations before placing or approving an order. PRINTER is not liable for customer reliance on an automated response where the applicable Terms and Conditions, product specifications, proof, invoice, written policy, or written company communication states otherwise. Automated Support Tools may escalate certain requests to human representatives, but PRINTER does not guarantee that every automated interaction will be reviewed by a human before a response is generated. Only written confirmations from an authorized PRINTER representative may approve exceptions to published policies.

Customers remain solely responsible for the legality, accuracy, originality, ownership, clearance, and permitted use of all content, artwork, text, slogans, names, likenesses, trademarks, logos, claims, advertising copy, AI-generated content, AI-assisted materials, and customer-provided data submitted for printing, mailing, production, or fulfillment.

PRINTER reserves the right to review, refuse, pause, cancel, or escalate any order or interaction involving suspected fraud, abuse, unlawful content, intellectual-property concerns, impersonation, deceptive advertising, prohibited content, technical file issues, payment concerns, misuse of Automated Support Tools, or violation of these Terms and Conditions.