Question 1

How are shipping rates calculated for my order?

Accepted Answer

Shipping rates are calculated as a group rate based on the type of products in your order. Each product group has its own fixed shipping rate and is charged once per group, regardless of the quantity of products in that product group.

Let's create some examples.  Standard business cards have a shipping rate of $15, while heavier products like our Semi-Heavy Signs or our Displays are rated at $75.

Example 1:	You order a set of business cards and a semi-heavy sign.

Shipping = $14.95 + $75 = $89.95

Example 2:	You order a three sets of business cards and two semi-heavy signs. Since group rates apply, you are charged the group rate for each product type only once.

Shipping = $14.95 + $75 = $89.95

Example 3:	You order a 12 sets of business cards and 8 semi-heavy signs. Since group rates apply, you are charged the group rate for each product type only once.

Shipping = $14.95 + $75 = $89.95

So no matter the quantity of products in a product group, the group rate gets charge only once per order.

Question 2

How can I find out about discounts or free shipping offers?

Accepted Answer

Stay updated on our latest deals by signing up for our newsletter, following our blog, and connecting with us on social media. We regularly share discounts, free shipping promotions, and exclusive offers to help you save on your orders.

Question 3

What is the typical shipping time for my order?

Accepted Answer

Standard ground shipping typically takes 1–3 business days. Delivery times may vary based on your location and the product type. For faster shipping options, reach out to us at orders@theprinter.pro or call 800-688-6904.

Question 4

Can I combine shipping costs if I order multiple products?

Accepted Answer

If your order contains products from the same group, the shipping rate for that group is applied only once. However, if your order includes items from different groups, separate shipping rates for each group will be applied.

Question 5

Do you offer expedited or international shipping?

Accepted Answer

Currently, our primary shipping option is ground shipping. For specific needs, including international shipping or expedited options, please contact us.

Question 6

Are there any special considerations for fragile or large items?

Accepted Answer

Yes, certain products, such as heavy signs, backdrops, and event tents, have higher shipping rates due to their size, weight, or special handling requirements. This ensures your order arrives safely and in perfect condition.

Question 7

How can I check the shipping cost for my order before checking out?

Accepted Answer

The shipping cost for your order will be automatically calculated during checkout based on the items in your cart and their respective product groups.

Question 8

What should I do if my order is damaged during shipping?

Accepted Answer

If your order arrives damaged, please submit a ticket or contact our customer support team immediately. You can reach us through the following methods:

Email: orders@theprinter.pro (orders@theprinter.pro)
Phone: 800-688-6904 
Contact page: prlnter.com/contact (prlnter.com/contact)

We’ll contact the applicable shipping vendor to open a claim and investigate the matter. Your order will pend completion of the review; however, in certain circumstances we may reprint your order prior to the closure of the claim.

Question 9

Where are your products printed and shipped from?

Accepted Answer

All of our products are proudly printed and shipped within the USA. This ensures high-quality standards, fast delivery times, and the support of local industries.

Question 10

What are the turnaround times for your products?

Accepted Answer

Our production times vary depending on the product and options selected.  For example, we have many products that take 2-3 business days, some take 4-5 business days, others can be made the next day.  The turnaround time will be listed when you are placing your order, please visit the product page to retrieve the specific production times and available rush options.

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Shipping F.A.Q.