Shipping F.A.Q.

Shipping rates are calculated as a group rate based on the type of products in your order. Each product group has its own fixed shipping rate and is charged once per group, regardless of the quantity of products in that product group. Let's create some examples. Standard business cards have a shipping rate of $15, while heavier products like our Semi-Heavy Signs or our Displays are rated at $75. Example 1: You order a set of business cards and a semi-heavy sign. Shipping = $14.95 + $75 = $89.95 Example 2: You order a three sets of business cards and two semi-heavy signs. Since group rates apply, you are charged the group rate for each product type only once. Shipping = $14.95 + $75 = $89.95 Example 3: You order a 12 sets of business cards and 8 semi-heavy signs. Since group rates apply, you are charged the group rate for each product type only once. Shipping = $14.95 + $75 = $89.95 So no matter the quantity of products in a product group, the group rate gets charge only once per order.

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If your order contains products from the same group, the shipping rate for that group is applied only once. However, if your order includes items from different groups, separate shipping rates for each group will be applied.

Currently, our primary shipping option is ground shipping. For specific needs, including international shipping or expedited options, please contact us.

Yes, certain products, such as heavy signs, backdrops, and event tents, have higher shipping rates due to their size, weight, or special handling requirements. This ensures your order arrives safely and in perfect condition.

The shipping cost for your order will be automatically calculated during checkout based on the items in your cart and their respective product groups.

Please submit a support ticket through PRINTER’s Help Center for any damaged, missing, or defective order. Your ticket will go to our customer service team for review, and you’ll get a prompt response.

All of our products are proudly printed and shipped within the USA. This ensures high-quality standards, fast delivery times, and the support of local industries.

Production time depends on the product and the options you choose. Many items are produced in 2–3 business days, some in 4–5 business days, and select products can be completed the next day. You’ll see the exact turnaround time and any rush options on the product page before you order.

PRINTER ships across the United States from our Lake Mary, FL facility. Shipping options vary by product and turnaround time, and available methods are shown at checkout. For time-sensitive campaigns, our team can help you choose the fastest production and delivery path.

Once your order ships, you’ll receive a tracking email with your carrier details and tracking number. If you need an update on a time-sensitive campaign, our customer service team can also help confirm the latest shipment status.